Refund policy

We offer a 14-day return policy. You have 14 days after receiving your order to request a return.

To qualify for a return, the item must be in the same condition in which it was received: unworn, unused, unaltered, and undamaged, with any original tags and packaging. You must also provide your receipt or proof of purchase.

To request a return, contact us at info@shopalguerasjewelry.com. If your return is accepted, we will provide instructions and the address where your return must be sent. Items returned without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We strongly recommend using a trackable and insured shipping service, as Alguera’s Jewelry is not responsible for return packages that are lost, stolen, or damaged in transit.

Original shipping and delivery charges are nonrefundable unless the item arrived damaged, defective, or incorrect.

Damages and incorrect orders

Please inspect your order upon delivery. If your item arrives damaged or defective, or you receive the wrong item, contact us as soon as possible at info@shopalguerasjewelry.com. Please include your order number and clear photographs of the item and packaging so we can evaluate the issue and make it right.

Non-returnable items

The following items are final sale and cannot be returned or exchanged:

  • Custom, personalized, or special-order pieces

  • Engraved, altered, or resized jewelry

  • Earrings, for hygiene reasons

  • Sale or clearance items

  • Gift cards

  • Items showing signs of wear, damage, alteration, or improper care

Please contact us before ordering if you have questions about whether a particular item is eligible for return.

Exchanges

We do not offer direct exchanges. The fastest way to receive a different item is to request a return for the original eligible item and, once the return is accepted, place a separate order for the new item.

Cancellations

Cancellation requests must be submitted within 24 hours of purchase. We cannot guarantee cancellation once an order has entered processing, shipped, or begun customization or production. Custom, personalized, engraved, altered, or resized orders cannot be canceled once work has begun.

Refunds

We will notify you after receiving and inspecting your return and let you know whether the refund was approved. Approved refunds will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@shopalguerasjewelry.com.