Shipping policy
Order processing
Ready-to-ship orders are generally processed within 1–3 business days, excluding weekends and holidays. Processing time is separate from the shipping transit time shown at checkout.
Custom, personalized, resized, altered, and made-to-order pieces may require additional processing time. The estimated production timeline will be provided on the product page or communicated directly to the customer.
If we experience an unexpected delay or require additional information to complete your order, we will contact you using the email address or telephone number provided at checkout.
Domestic shipping
We currently ship within the United States. Available shipping options and charges are calculated and displayed at checkout before payment.
Once an order ships, the customer will receive a confirmation email containing tracking information. Tracking information may require additional time to update after the carrier receives the package.
Insurance and signature confirmation
Because our products may be valuable, shipments may include insurance and require a signature upon delivery. Signature requirements are determined based on the order value, destination, and shipping method. Customers are responsible for ensuring that someone is available to receive and sign for a package when required.
Delivery estimates
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect address information, and circumstances outside our control may affect delivery times.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at info@shopalguerasjewelry.com if you notice an error in your shipping information.
We cannot guarantee that an address can be changed after an order enters processing or ships. Additional shipping costs resulting from an incorrect or incomplete address may be the customer’s responsibility.
Lost, stolen, or damaged packages
If tracking shows unusual delays, or if a package arrives damaged, contact us promptly at info@shopalguerasjewelry.com with your order number and any relevant photographs. We will review the situation and assist with the appropriate carrier or insurance claim.
Do not discard damaged packaging or shipping materials until the matter has been resolved, as the carrier may require them during its investigation.
Local pickup
Free local pickup is available at our Downtown Miami showroom located at:
Alguera’s Jewelry
111 NE 1st St, Suite 319
Miami, FL 33132
Local pickup is available by appointment only. Customers must wait until they receive confirmation that their order is ready before visiting the showroom. Pickup instructions and appointment information will be provided by email or telephone.
The person collecting the order may be required to present the order confirmation and a valid photo ID. To authorize another person to collect an order, contact us before the appointment.
International shipping
International shipping is not currently available. We may add international destinations in the future.
Contact us
For questions regarding shipping, delivery, or local pickup, contact us at info@shopalguerasjewelry.com or (305) 900-0517.